Frequently Asked Questions
What kind of dishware do you provide?
10.5” white china dinner plates, with 6” side plates accompanied by hammered silver knives and forks are our standard dishware. We work with Pedersen’s Rental company for linens and glassware, and so if you’d prefer to choose different plates / silverware from their range, you are welcome to.
Do you provide glasses for beverages?
Yes - we rent glassware on your behalf from Pedersen’s Rentals, which allows us to offer you a full range of water, wine, beer, cocktail and accessory glassware for your event.
Do you provide linens and cloth napkins?
Yes - we rent linens on your behalf from Pedersen’s Rentals, which allows us to offer you a full range of linens colours and sizes.
Do you print menus or have food cards?
We use picture-frame menus at the start of the buffet for guests to read before taking their food. For family-style and plated meals we can help print table menus at cost-price. For corporate events we will print tent labels to describe each item.
How many staff will be onsite during my wedding/event?
This varies depending on the style of the event - but we always make sure there are enough Front of House staff to set the tables before guests arrive, tray-pass appetisers, set and restock the buffets, keep the event space tidy by bussing away used plates and glassware, and fully clear and clean all catering-related spaces as the event finishes.
When do you arrive to set up for my event?
We will arrive at least 2 hours prior to your event start time.
Do you have licensed bartenders?
Yes, we provide bartending services, please inquire about our current pricing. Our bartenders can pick up ice on their way to the venue should you require that service. Additional gratuity is optional.
Do you make wedding cakes?
What we specialise in more is alternative sweet bites either to accompany your cake (i.e. macaroons, truffles, pate-de-fruit) or larger bites to form a dessert buffet.
What is the deposit? When is the remaining amount due?
We require a 30% deposit to hold your date. The remaining balance is due 14 days prior to your event.
When do you need my final guest count?
We require your guest count two weeks (14 days) prior to your event.
Do you have special meals for dietary requirements?
We can certainly provide special meals for dietary requirements and we can discuss this in detail when we confirm your menu. We are also happy to cater the entire menu around specific dietary requirements.
How do you handle clean up? Garbage, dirty dishes, etc.?
Cleanliness is very important to the Tall Chef! We leave the catering area cleaner than we found it, and dispose of all trash in the proper receptables.
What do you do with leftovers?
If you bring to-go containers, you may box up leftover items to take away with you, otherwise we are required by law to dispose of them after your event.
What are your cancellation and date change policies?
In the event of a cancellation, less than 90 days prior to the event, the deposit becomes non-refundable to the Tall Chef. In the event of a cancellation less than 14 days prior to the event, the full balance will be due. In the event of a cancellation of the special event greater than 90 days prior to the event date, the deposit may be reimbursed by The Tall Chef minus any costs already incurred.
In the event of a date change, we will do everything possible to accommodate your new date at no additional cost. Extra charges may be incurred if perishable ingredients for the previous date were already purchased.
Do you conduct tastings? If so, how much are they and where do you have them?
Absolutely! We conduct private tastings during the late fall and winter months. We ask that you pick 8-10 items to try from our online menus (excluding desserts, these are considered a separate tasting). You are welcome to invite 4 additional guests (6 guests total) as well like to make it a nice meal for friends and family.